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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q29-Q34):
NEW QUESTION # 29
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
- A. Save the file in XML
- B. Download the migration template.
- C. Map the data fields with the offered data fields in the migration template.
- D. Schedule an MORO Job.
Answer: C,D
NEW QUESTION # 30
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
- A. Create a customer and assign an e-mail address.
- B. Set up an approval process.
- C. Activate Live Activity Configuration.
- D. Define a template.
Answer: A,D
NEW QUESTION # 31
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. Existing reports can be reused
- B. No additional authorization concept is required
- C. Real-time data access
- D. No security issues with mashup outside of corporate network
- E. Offline access is available
Answer: A,B,C
NEW QUESTION # 32
Which feature allows the scheduling of automatic ticket creation?
- A. Registered products
- B. Realignment run
- C. Service plans
- D. Maintenance plans
Answer: D
NEW QUESTION # 33
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
- A. A workflow rule has to be scheduled to trigger the determination.
- B. The question related to SLAs must be activated in project scoping.
- C. The determination rules have been configured, but not activated.
- D. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
Answer: B,C
NEW QUESTION # 34
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