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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Topic 1
  • Analyze and document a business process to elicit requirements and identify resources to visualize a future state
  • Document requirements in a version controlled repository to manage scope
Topic 2
  • Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization
  • Apply governance on agreed future state processes to control scope
Topic 3
  • Distinguish between requirements vs. user stories to engage business and technical stakeholders
  • Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business
Topic 4
  • Apply the implementation lifecycle for planning business analysis activities
  • Understand the components of a user story to perform thorough analysis
Topic 5
  • Document user stories in a version controlled repository to manage scope
  • Explain how to move from current state analysis to an agreed future state design
Topic 6
  • Given a scenario, manage competing priorities to obtain sign-off from stakeholders
  • Contrast the difference between acceptance criteria vs. definition of done
Topic 7
  • Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements
  • Demonstrate how to define the scope of a complex business process and break it down into manageable steps

Salesforce Certified Business Analyst Exam Sample Questions (Q87-Q92):


Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.

Which strategy should the BA use to accomplish the goal?

  • A. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
  • B. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
  • C. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.

Answer: C


Up to how many Profiles can a User have?

  • A. As many as required.
  • B. The Administrator can have up to 3, normal users only 1.
  • C. Up to 3
  • D. Only 1

Answer: D


Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.

What should the business analyst recommend to meet the requirements'

  • A. Standard object for activity capture, custom Lightning Web Component user interface
  • B. Standard object for activity capture, screen Flow user interface
  • C. Custom object for activity capture, custom Lightning web component user interface

Answer: A


Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.

Which technique is the BA using?

  • A. Enterprise Analysis
  • B. Strategy Analysis
  • C. Stakeholder Analysis

Answer: A


A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.

What should the BA do next?

  • A. Research third-party apps on the AppExchange.
  • B. Engage a developer to scope a custom solution.
  • C. Export a weekly report of user activity.

Answer: A



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