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Salesforce Certified Business Analyst Exam Sample Questions (Q87-Q92):
NEW QUESTION # 87
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
- A. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
- B. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
- C. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
Answer: C
NEW QUESTION # 88
Up to how many Profiles can a User have?
- A. As many as required.
- B. The Administrator can have up to 3, normal users only 1.
- C. Up to 3
- D. Only 1
Answer: D
NEW QUESTION # 89
Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'
- A. Standard object for activity capture, custom Lightning Web Component user interface
- B. Standard object for activity capture, screen Flow user interface
- C. Custom object for activity capture, custom Lightning web component user interface
Answer: A
NEW QUESTION # 90
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?
- A. Enterprise Analysis
- B. Strategy Analysis
- C. Stakeholder Analysis
Answer: A
NEW QUESTION # 91
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?
- A. Research third-party apps on the AppExchange.
- B. Engage a developer to scope a custom solution.
- C. Export a weekly report of user activity.
Answer: A
NEW QUESTION # 92
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